Shipping and returns

Last updated: 24/12/2023

Welcome to EXXEGON. We want to make sure you have a satisfying shopping experience with us. Below you will find our shipping and returns policy to let you know how we handle these matters. If you have any questions, please feel free to contact our customer service team.

1. Shipments

1.1. Shipping Areas:

• We ship to Spain. Please check our checkout page for exact availability.

1.2. Shipping Costs:

• Shipping costs are calculated during checkout and are based on location and package weight.

1.3. Processing Time:

• Orders are processed within 2-10 business days after receiving payment.

1.4. Shipment Tracking:

• We will provide a tracking number so you can track your package once it has been shipped.

2. Returns

2.1. Right of Return:

• We accept returns within 15 days of receiving the product, provided it is in its original condition and has not been used.

2.2. Return Process:

• To initiate a return, please contact our customer service team. We will provide you with detailed instructions on how to return the item.

2.3. Return Costs:

• Return shipping costs are the responsibility of the customer unless the return is a result of an error on our part.

2.4. Refunds:

• We will issue a refund within 2-10 business days after receiving and verifying the returned item.

3. Damaged or Defective Products

3.1. Inspection upon Receiving:

• We recommend that you inspect your order upon receipt. If you find any damage or defects, please notify our customer service immediately.

3.2. Replacement or Refund:

• If the product arrives damaged or defective, we will offer a replacement or refund. Please follow the returns process above.

4. Contact

4.1. If you have any questions about our shipping and returns policy, please do not hesitate to contact us at javier.campdera@expglobalspain.com .

We appreciate your trust in EXXEGON. We are constantly working to provide you with quality service and a satisfactory shopping experience.

Thank you for choosing us!